1. Cancellation Requests

If you need to cancel your room reservation, please contact Hotel Sai Balaji Shirdi as soon as possible using the telephone or WhatsApp contact details provided on our website.

Cancellation requests are considered based on the booking terms communicated to the guest at the time of confirmation.

2. Cancellation Charges

Any cancellation charge, where applicable, will depend on the booking terms, date of cancellation, room type, stay dates and other conditions communicated at the time of booking.

If a booking has specific cancellation conditions, those conditions will take priority for that particular reservation.

3. Refunds

Where a refund is applicable, the refundable amount will be determined according to the applicable booking and cancellation conditions.

Refunds, where approved, will normally be processed through the payment method or process used for the booking, subject to applicable processing requirements.

4. Non-Refundable Bookings

Certain bookings or special offers may be non-refundable. Where a booking is non-refundable, the applicable condition will be communicated to the guest before or at the time of confirmation.

5. No-Show

If a guest does not arrive for a confirmed reservation and does not contact the hotel regarding the booking, the reservation may be treated as a no-show.

Any applicable charges or refund eligibility for a no-show will depend on the conditions communicated for that booking.

6. Date Changes

Guests who wish to change their check-in or check-out dates should contact the hotel as early as possible.

Date changes are subject to room availability and may result in a different room rate or other applicable charges.

A requested date change is not considered confirmed until the hotel has communicated the revised booking details.

7. Early Departure

If a guest checks out before the originally confirmed departure date, any refund or adjustment will depend on the applicable booking conditions.

Guests are requested to inform the hotel staff as soon as possible if they need to shorten their stay.

8. Hotel-Initiated Changes

In exceptional circumstances, the hotel may need to make changes affecting a reservation. If such a situation occurs, we will make reasonable efforts to communicate with the guest and provide an appropriate resolution based on the circumstances.

9. Refund Processing Time

Where a refund is approved, the time required for the amount to appear in the guest's account may depend on the payment method, banking system or payment service provider.

Processing times outside the hotel's direct control may vary.

10. Booking Information

Guests should carefully check their booking dates, number of guests, room type and other details before confirming their reservation.

Please contact us promptly if you notice any incorrect information in your booking.

11. How to Request a Cancellation or Refund

To request a cancellation, booking change or refund enquiry, please contact Hotel Sai Balaji Shirdi using the details below.

12. Policy Updates

Hotel Sai Balaji Shirdi may update this policy from time to time to reflect changes in our booking procedures or services. The latest version published on this page will apply to future bookings unless otherwise communicated.