1. Information We Collect

When you contact us, enquire about a room, or request a booking, we may collect information such as your name, mobile number, email address, check-in date, check-out date, number of guests and other information that you voluntarily provide.

We may also receive basic technical information when you visit our website, such as browser type, device information, IP address and general website usage information.

2. How We Use Your Information

Information provided by you may be used to respond to your enquiries, process or assist with room reservations, communicate with you regarding your stay, provide customer support and improve our website and services.

We only use personal information for legitimate business, communication and service-related purposes.

3. Booking and Enquiry Information

If you submit a booking enquiry through our website, the information you provide may be used by our staff to contact you regarding room availability, rates, booking details and other information related to your stay.

Submitting an enquiry does not automatically guarantee a room reservation unless the booking has been confirmed by Hotel Sai Balaji Shirdi.

4. WhatsApp and Phone Communication

Our website may provide options to contact us by telephone or WhatsApp. If you choose to use these services, the information you share may be processed through the respective communication platform.

We use information received through these communication channels only for responding to your enquiry, assisting with bookings and providing relevant customer service.

5. Cookies

Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better browsing experience.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Services

Our website may use third-party services such as website analytics, maps, communication services or other technologies that help us operate and improve our website.

These third-party services may process information according to their own privacy policies and terms.

7. Information Security

We take reasonable measures to protect the information provided to us from unauthorized access, misuse, alteration or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

8. Sharing of Information

We do not sell or rent your personal information to third parties.

Information may be shared when reasonably necessary to provide requested services, operate our website, process a booking, comply with applicable legal requirements, or protect the rights and safety of Hotel Sai Balaji Shirdi, our guests or others.

9. Data Retention

We may retain information for as long as reasonably necessary for booking records, customer service, business operations, legal requirements or dispute resolution.

10. Children's Privacy

Our website is intended for general use and is not specifically directed toward children. We do not knowingly request personal information from children for independent use of our services.

11. Your Choices

You may choose not to provide certain information. However, some information may be necessary for us to respond to an enquiry or process a room booking.

If you believe that information we hold about you is inaccurate, you may contact us and request that it be corrected where reasonably possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or applicable requirements.

Any updated version will be published on this page with the revised date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Hotel Sai Balaji Shirdi.